Consumers Rights & Behavior Management

CDPHE Staff Ongoing Training (1 CEU Hour)

Course curriculum

    1. START HERE!

    2. Consumer Rights & Behavior Management

    3. Before you go...

About this course

  • $250.00
  • 3 lessons
  • 0 hours of video content

Course Overview

Consumer Rights & Behavior Management

(1 CEU Hour) 

This training will provide an in-depth look at the Colorado Department of Public Health and Environment (CDPHE) requirements for Consumer Rights & Behavior Management

This training satisfies 1 CLOCK HOUR towards the annual required training for Class A & B direct care staff. A completion certificate will be available for download upon completion of the course. 

What's covered in the course? 

Module 1 - Course Introduction

Welcome to the Course!
About Us
CDPHE Required Training        
How To Take The Course
Course Agenda


Module 2 - Consumer Rights   

Consumer Rights Defined
Notice of Consumer Rights
12 Consumer Rights
Advance Directives
Services Provided
Authorized Representative
Agency Information
Care Planning
Refuse Treatment
Experimental Research
Free From Abuse & Neglect
Involuntary Confinement
Confidential Records
Express Complaints

Module 3 - Behavior Management

Behavior Management
Clients With Dementia
What is Behavior Management?
Difficult Behaviors
Dignity & Independence
Choice and Control
Eating & Nutrition
Pain Management
Personal Hygiene
Practical Assistance
Social Inclusion

Module 4 - Course Quiz

Here are the requirements for Class A & B staff training: 

Class A - Home Health
6.6(D)(1) - Skilled Staff Training
Direct care personnel need 12 topics every 12 months, which includes:
(a) Promoting consumer dignity, independence, self-determination, privacy, choice, and rights; including abuse and neglect prevention and reporting requirements;
(b) Behavior management techniques;
(c) Disaster and emergency procedures; and
(d) Infection prevention and control.

Class B - Non-medical Home Care
7.4(C)(4) - Personal Care Worker Training
PCWs need 6 topics every 12 months, shall include:
(a) Behavior management techniques and the promotion of consumer dignity, independence, self-determination, privacy, choice, and rights,
including abuse and neglect prevention and reporting requirements.
(b) Disaster and emergency procedures.
(c) Infection control using universal precautions.
(d) Basic first aid and home safety

7.3(C)(3) - Homemaker Training
Homemakers need 4 topics every 12 months, which shall include the same as PCWs. 


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