Course curriculum

    1. Write a Kick-Ass Plan of Correction Course Content Outline

    2. Agency Manager/Administrator Initial & Ongoing Training Requirements

    3. Home Care Tag Lists - General, Home Health, Home Care

    4. CDPHE Instructions for Acceptable Plan of Correction (POC)

    5. Module 1 - From Deficiency to Approved POC! - PDF Slides

    6. Module 2 - Home Care POC Examples - PDF Slides

    7. How to Write a Kick-Ass Plan of Correction Worksheet

    8. Personnel Credential Check Form

    1. Module 1 - From Deficiency to Approved POC!

    2. Module 1 Quiz

    1. Module 2 - Home Care POC Examples

    2. Module 2 Quiz

    3. Before you go...

About this course

  • $247.00
  • 13 lessons
  • 1 hour of video content

Course Overview

How to Write a Kick-Ass Plan of Correction - Online 4 CEU Course is the only online course approved by CDPHE and instructed by the only trainer with Colorado home care agency regulations and operations experience. This course provides 4 CEUs towards ongoing training for Agency Managers & Administrators in Colorado.

Plan of Correction. This is a unique concept that I hadn’t seen outside of healthcare before.  

A well-functioning plan of correction process is critical for a home care company to be able to properly respond to CDPHE and ensure the agency remains in compliance after survey. 

In this course we look at the actual CDPHE regulations and discuss what is required when writing and implementing a plan of correction as required when the agency receives a deficiency after a recertification or complaint survey. 

Our goal for the course is to provide an in-depth look at completing a Plan of Correction as required by CDPHE. This includes a step by-step overview of the POC components and actual home care approved POCs.

Also, you receive a step-by-step guide to develop your very own ‘kick-ass’ plan of correction worksheet so you are locked and loaded when it comes time after your next survey. 

Last is where the rubber meets the road. We look at actual deficiencies cited for home care companies. We look at the issue that was identified, discuss the timeline for the POC process, and then complete an approved POC for the deficiency! 

These experiences from years and years of completing countless plans of correction have helped to put together a course to save you hours of time and energy to get the essentials of the POC.

In taking How to Write a Kick-Ass Plan of Correction online course, you have helped to take steps to have a proven process to develop your plan of correction and get it approved this first time.

I am offering to you this How to Write a Kick-Ass Plan of Correction online course. The course is approved by and meets the Colorado Department of Public Health and Environment (CDPHE) requirements for the 4 CEU Hours for Agency Managers & Administrators as required in Chapter 26, Section 7.5A for Administrators and Section 8.3 for Agency Managers.

Here’s what you get if you join How to Write a Kick-Ass Plan of Correction now:

  • Instantly available 24/7, the 100% online course is accessible anywhere with an internet connection. This is not available from anywhere else. You can start any one of the course video modules, press pause when you get a new client inquiry on the phone or if you need some avocado toast, and resume watching with the click of a button. The flexibility of this course being offered online 24/7 gives you the freedom and flexibility to complete and review on your own schedule.
  • 2 Video Modules. Valuable content developed over a decade of healthcare experiences has been grouped into 2 modules. Each module provides specific information on a component of client inquiries. All video modules together provide the participant with a fundamental understanding and actionable ways to improve the client inquiry process. 
  • Brand new updated content for 2021. There is fresh content to incorporate 2021 changes like COVID-19, CDPHE regulation updates, current projects, etc. These are all covered in this course.
  • Competency Quiz. At the end of each module there is a short quiz. Completing this quiz will demonstrate course competencies that are required for your completion certificate.

(2 Video Modules Screenshot)

How to Write a Kick-Ass Plan of Correction consists of 2 video modules, entitled: From Deficiency to Approved POC! and Home Care POC Examples. Each module contains valuable, real-world experience content learned from years of training home care offices as a home care corporate consultant, as well as an Agency Manager receiving hundreds of monthly client inquiries.  

In Module 1: From Deficiency to Approved POC!, in this module we look at the process for putting together a plan of correction by following CDPHE guidelines after a home care agency receives a deficiency from a recertification or complaint survey. Next, we take a step-by-step approach to each of the 5 components of a successful plan of correction. Then, we look at what happens after the POC is completed and submitted to CDPHE for getting it approved and on the road back to being put back in compliance.

In this module we look at the origin of quality management in the U.S. and healthcare. We discuss the development of Chapter 2 and 26 regulations over time that outlined the QMP requirement and how to interpret the regs for your agency. Then, we look at the current regulations for QMP and expectations from CDPHE for policies and procedures and documentation for the program.

Module 2 is Home Care POC Examples. In this module we review the top 10 deficiencies issued to home care agencies over the last 12 months. Next, we look at an actual deficiency, Personnel License Check, and work through putting together a plan of correction. Then, we take a look at another deficiency example, received for the quality management program, and put together a successful plan of correction. Last, we review one final deficiency example, personnel record content, a complete a plan of correction.

Complete all 2 Video Modules and the Competency Quizzes and you will receive your very own Certificate of Completion.  This will show you have completed the CDPHE approved 4-Hour course for  Agency Managers & Administrators.  Please be sure to place the certificate in your Personnel File to show CDPHE you have taken the course.

“Ok, sounds great but HOW MUCH?”

My hope is that more detail about what to expect in the course has peaked some interest.  But, as an operator of a home care agency I know you’re thinking that every dollar adds up. With the options available for training, the course has to be valuable to you and be offered at the right price. I’m confident you’ll agree this course has value and is priced right. 

Before I tell you the price I want to make sure you know that this is the first ever CDPHE approved 4-Hour initial course for Agency Managers and Administrators that focuses directly on improving your client inquiry, resulting in more clients for your company. 

Also, it is very important thing to know when joining the course there is no risk to you. I’m offering a 100% MONEY BACK GUARANTEE. If you complete the course and think this has not helped you be a better Agency Manager or Administrator, then simply email me for a full refund. That’s how confident I am that this is the best course available and that it will bring value to your business. 

If you decide there is even a chance of improving your client inquiry sales process for your home care company, don’t you think it’s worth it to give it a shot. I remember searching far and wide for someone who had trained about client inquiries to take the time to help me get better. 

Ok, now the price. Because this is the first ever offering in the state of this online 24/7 course, I’m very excited to bring you this course. It is being offered at $247. The $247 gives you full access to the entire course. Being an online 24/7 course, this allows you to immediately get started and work at your own pace. No need to wait until the next time a course is offered in person, in a conference room that is miles away, having to battle traffic and decide whether to eat chicken quesadillas or the veggie burger. 

This is a marathon, not a sprint. I want to be a long term partner in your success. This course is the entry point for our relationship, but I am offering some goodwill for a brand new course to start a deeper relationship with you. As I develop more content, I’m going to be offering these courses and materials to you first. 


It’s natural to have questions or concerns when thinking about taking a course that is supposed to ‘help’ your business.  If you are considering taking this course please review the responses below to some commonly asked questions. These questions might help you make a decision on if the course is right for you.  

Are you qualified to offer this training?  Yes, you might say more qualified than any other CDPHE approved trainer. First, this course is CDPHE approved and The Business of Senior Care is a CDPHE approved training company. Second, no other trainer has had the actual experiences of running a home care agency in Colorado. I was the Director of Operations here in Denver for one of the largest home care agencies in the country, overseeing the transition into Colorado licensure and successfully operating a home care agency for many years.

How is your company unique? The Business of Senior Care aims to achieve two goals for clients: to understand the regulations facing home care agencies in Colorado and being a resource to drive growth for home care operators.  Having these two unique goals is fundamental when developing course content and continually asking myself, “How will this help home care agencies grow?”  I believe there are always opportunities to earn more clients and more billable hours, including with understanding regulations and the impact on your agency. 

How do I know this isn’t a waste of time? With your busy schedule of running a home care agency, the last thing you want to be worrying about is training that wastes your time. One of the ways that How to Write a KICK-ASS Plan of Correction is completely unique is that it gives you the freedom to complete the course on YOUR schedule.  You don’t have to take a day away from work, go to a hotel or convention center, eat some rubbery chicken, be wishing you could be anywhere else and not get that working time back.  This course flexes with your busy lifestyle by being online and available 24/7.

Have you provided training or consulting before? I have already helped numerous home care agencies in Colorado with the fundamentals of regulations for both Class A and Class B licensure.  Additionally, I worked at the Corporate Office for Home Instead Senior Care for many years helping home care owners open theirs doors, market services, recruit new clients, hire staff and grow their business.  I have been doing consulting for home care companies for more than a decade and continue to be passionate about this fast growing industry.

Do I offer other trainings in order to get all my CEUs from your company? A common request is for an Agency Manager or Administrator to want to complete all required credits during the year from 1 company.  The Business of Senior Care is continuing to develop new and innovative content with the goal of being the 1 stop shop for Agency Managers and Administrators.  With new content continuing to come out it will soon be possible to take any and all required courses from us!

Also, I’m so confident that you will be satisfied with this course that I am offering a MONEY BACK GUARANTEE. That’s right. If you complete the course and don’t feel like it was a valuable use of your time and you don’t have a better understanding of our Colorado home care agency regulations, then simply email me requesting for a full refund.  There’s no risk for you in taking the course.


You HAVE to act today.

How to Write a KICK-ASS Plan of Correction is only $247!


The Business of Senior Care

P.S. You may be receiving emails from me about this course and other courses over the next few weeks and months.  I want to develop a relationship with you and help you grow your home care agency. I will be bringing you testimonials, case studies, topic specific presenters and more home care agency knowledge.  Please watch for updates and be sure you’re email address is signed up here!

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