Course curriculum

    1. Quality Management Program Course Content Outline

    2. Agency Manager/Administrator Initial & Ongoing Training Requirements

    3. Quality Management Program Package (P&Ps, Forms, Templates)

    4. Module 1 - What are the Regs? - PDF Slides

    5. Module 2 - Make a Kick-Ass QMP Binder - PDF Slides

    6. Module 3 - QMP in Action - PDF Slides

    7. Module 3 - Examples of QMP in Action

    1. Module 1 - What are the Regs?

    2. Module 1 Quiz

    1. Module 2 - Make a Kick-Ass QMP Binder

    2. Module 2 Quiz

    1. Module 3 - QMP in Action

    2. Module 3 Quiz

    3. Before you go...

About this course

  • $397.00
  • 14 lessons
  • 2 hours of video content

Course Overview

Dominate Your Quality Management Program - Online 4 CEU Course is the only online course approved by CDPHE and instructed by the only trainer with Colorado home care agency regulations and operations experience. This course provides 4 CEUs towards ongoing training for Agency Managers & Administrators in Colorado.

Quality is certainly moving more and more central in healthcare and major payor sources, like Medicare, Medicaid as well as major insurance carriers, are focusing on the results patients are receiving for the reimbursements being paid to providers. 

A well-functioning quality management program, or QMP, is critical for a home care company to be able to identify issues, patterns or trends and develop an action plan improve. 

In this course we look at the actual CDPHE regulations and discuss what is required for the program. Our goal for the course is to provide an in-depth look at the quality management program (QMP) required by CDPHE. This includes a step by-step overview of the necessary policies and procedures and examples of utilizing the program to improve your agency.

Also, I give you a step-by-step guide to develop your very own ‘kick-ass’ quality management program binder, with all the policies, forms, templates, etc. that you need.

Last is where the rubber meets the road. Have you tried to start a process improvement for an issue and just weren’t able to meet as an interdisciplinary team, identify the project, write out action steps, assign staff responsibilities and ensure completion. No problem, here we walk through the QMP process, discuss some real-world projects and give you the ammo you need to get it done!

These experiences from years and years of hosting quality management meetings, identifying quality management projects and implementing improvement strategies have helped to put together a course to save you hours of time and energy to get the essentials of the QMP.

In taking Dominate Your Quality Management Program online course, you have helped to take steps to have a kick-ass QMP.

I am offering to you this Dominate Your Quality Management Program online course. The course is approved by and meets the Colorado Department of Public Health and Environment (CDPHE) requirements for the 4 CEU Hours for Agency Managers & Administrators as required in Chapter 26, Section 7.5A for Administrators and Section 8.3 for Agency Managers.

Here’s what you get if you join Dominate Your Quality Management Program now:

  • Instantly available 24/7, the 100% online course is accessible anywhere with an internet connection. This is not available from anywhere else. You can start any one of the course video modules, press pause when you get a new client inquiry on the phone or if you need some avocado toast, and resume watching with the click of a button. The flexibility of this course being offered online 24/7 gives you the freedom and flexibility to complete and review on your own schedule.
  • 3 Video Modules. Valuable content developed over a decade of healthcare experiences has been grouped into 3 modules. Each module provides specific information on a component of client inquiries. All video modules together provide the participant with a fundamental understanding and actionable ways to improve the client inquiry process. 
  • Brand new updated content for 2020. There is fresh content to incorporate 2020 changes like COVID-19, CDPHE regulation updates, current projects, etc. These are all covered in this course.
  • Competency Quiz. At the end of each module there is a short quiz. Completing this quiz will demonstrate course competencies that are required for your completion certificate.

(3 Video Modules Screenshot)

Dominate Your Quality Management Program consists of 3 video modules, entitled: What are the Regs?, Make a Kick-Ass QMP Binder and QMP in Action. Each module contains valuable, real-world experience content learned from years of training home care offices as a home care corporate consultant, as well as an Agency Manager receiving hundreds of monthly client inquiries.  

In Module 1: What are the Regs?, In this module we look at the origin of quality management in the U.S. and healthcare. We discuss the development of Chapter 2 and 26 regulations over time that outlined the QMP requirement and how to interpret the regs for your agency. Then, we look at the current regulations for QMP and expectations from CDPHE for policies and procedures and documentation for the program.

Module 2 is Make a Kick-Ass QMP Binder. Having a kick ass QMP binder can help your agency is so many ways. Your quality management program binder should be the central hub for identifying issues and continually improving care delivery to clients at your agency. You already work so hard to train staff, address grievances, work on projects, etc., the QMP binder is simply the place to take credit for all the work you are doing. And that feeling when a surveyor asks to see your quality management program and you simply walk over and grab the QMP binder that is organized, detailed and up to date, your surveyor might fall over with stroke like symptoms. It definitely shows that your agency takes this serious and has systems and processes in place for quality management.  

Next is Module 3: QMP in Action. In this module we look at how the quality management program operates in real-life for a home care company. We discuss how to host a quality management program meeting, identify and initiate a quality management project, implement an improvement strategy and ensure your governing body reviews and approves the QMP annually. 

Complete all 3 Video Modules and the Competency Quizzes and you will receive your very own Certificate of Completion.  This will show you have completed the CDPHE approved 4-Hour course for  Agency Managers & Administrators.  Please be sure to place the certificate in your Personnel File to show CDPHE you have taken the course.

“Ok, sounds great but HOW MUCH?”

My hope is that more detail about what to expect in the course has peaked some interest.  But, as an operator of a home care agency I know you’re thinking that every dollar adds up. With the options available for training, the course has to be valuable to you and be offered at the right price. I’m confident you’ll agree this course has value and is priced right. 

Before I tell you the price I want to make sure you know that this is the first ever CDPHE approved 4-Hour initial course for Agency Managers and Administrators that focuses directly on improving your client inquiry, resulting in more clients for your company. 

Also, it is very important thing to know when joining the course there is no risk to you. I’m offering a 100% MONEY BACK GUARANTEE. If you complete the course and think this has not helped you be a better Agency Manager or Administrator, then simply email me for a full refund. That’s how confident I am that this is the best course available and that it will bring value to your business. 

If you decide there is even a chance of improving your client inquiry sales process for your home care company, don’t you think it’s worth it to give it a shot. I remember searching far and wide for someone who had trained about client inquiries to take the time to help me get better. 

Ok, now the price. Because this is the first ever offering in the state of this online 24/7 course, I’m very excited to bring you this course. It is being offered at $397. The $397 gives you full access to the entire course. Being an online 24/7 course, this allows you to immediately get started and work at your own pace. No need to wait until the next time a course is offered in person, in a conference room that is miles away, having to battle traffic and decide whether to eat chicken quesadillas or the veggie burger. 

This is a marathon, not a sprint. I want to be a long term partner in your success. This course is the entry point for our relationship, but I am offering some goodwill for a brand new course to start a deeper relationship with you. As I develop more content, I’m going to be offering these courses and materials to you first. 


It’s natural to have questions or concerns when thinking about taking a course that is supposed to ‘help’ your business.  If you are considering taking this course please review the responses below to some commonly asked questions. These questions might help you make a decision on if the course is right for you.  

Are you qualified to offer this training?  Yes, you might say more qualified than any other CDPHE approved trainer. First, this course is CDPHE approved and The Business of Senior Care is a CDPHE approved training company. Second, no other trainer has had the actual experiences of running a home care agency in Colorado. I was the Director of Operations here in Denver for one of the largest home care agencies in the country, overseeing the transition into Colorado licensure and successfully operating a home care agency for many years.

How is your company unique? The Business of Senior Care aims to achieve two goals for clients: to understand the regulations facing home care agencies in Colorado and being a resource to drive growth for home care operators.  Having these two unique goals is fundamental when developing course content and continually asking myself, “How will this help home care agencies grow?”  I believe there are always opportunities to earn more clients and more billable hours, including with understanding regulations and the impact on your agency. 

How do I know this isn’t a waste of time? With your busy schedule of running a home care agency, the last thing you want to be worrying about is training that wastes your time. One of the ways that Dominate Your Quality Management Program is completely unique is that it gives you the freedom to complete the course on YOUR schedule.  You don’t have to take a day away from work, go to a hotel or convention center, eat some rubbery chicken, be wishing you could be anywhere else and not get that working time back.  This course flexes with your busy lifestyle by being online and available 24/7.

Have you provided training or consulting before? I have already helped numerous home care agencies in Colorado with the fundamentals of regulations for both Class A and Class B licensure.  Additionally, I worked at the Corporate Office for Home Instead Senior Care for many years helping home care owners open theirs doors, market services, recruit new clients, hire staff and grow their business.  I have been doing consulting for home care companies for more than a decade and continue to be passionate about this fast growing industry.

Do I offer other trainings in order to get all my CEUs from your company? A common request is for an Agency Manager or Administrator to want to complete all required credits during the year from 1 company.  The Business of Senior Care is continuing to develop new and innovative content with the goal of being the 1 stop shop for Agency Managers and Administrators.  With new content continuing to come out it will soon be possible to take any and all required courses from us!

Also, I’m so confident that you will be satisfied with this course that I am offering a MONEY BACK GUARANTEE. That’s right. If you complete the course and don’t feel like it was a valuable use of your time and you don’t have a better understanding of our Colorado home care agency regulations, then simply email me requesting for a full refund.  There’s no risk for you in taking the course.


You HAVE to act today.

Dominate Your Quality Management Program is only $397!


The Business of Senior Care

P.S. You may be receiving emails from me about this course and other courses over the next few weeks and months.  I want to develop a relationship with you and help you grow your home care agency. I will be bringing you testimonials, case studies, topic specific presenters and more home care agency knowledge.  Please watch for updates and be sure you’re email address is signed up here!

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